Delivery Company Makes Woman Leave Work Early So They Can Drop Off When They Feel like It

Hannah Walker (@hannuhwalker) posted a viral TikTok where she vented against the inconvenient delivery times offered by companies as she eagerly awaited the arrival of a chaise for her home library.

She says that businesses that require someone to sign for a package to be officially received, which is the kind she had to deal with for her chaise, are the "bane" of people's lives, and other folks on the app seemed to agree.

Hannah begins her tirade by stating "not everyone works from home"; however, it seems like the people managing the delivery company she works for don't understand that.

The TikToker goes on to say that in December of 2023, she ordered a chaise for her library and she was extremely excited to get it shipped to her house.

She states that while she ultimately did manage to get the piece of furniture she was dreaming about for so long in her home, resting in the library where it belongs, the problem was the hair-tearing heartache and frustration it took for her to ultimately get to that point — or as she puts it, "but not for less than me having a f----- aneurysm."

After ordering the chaise, she received an email from the company that was delivering the chaise, and they informed her that she would need to be present to receive/sign for the furniture she purchased. She calls this type of delivery authorization the "bane of every working class citizen's life," and proceeds to highlight why in her seven-minute-and-13-second video.

Hannah went on to state that neither she nor her husband work from home, making daytime window delivery times during the week almost impossible to adhere to, unless they take a day off.

"We are both in healthcare so we are never home. We work Monday through Friday, OK?"

"So I look at the schedule options and they were all Mondays in May," she said, already painting a pretty grim picture for a prospective delivery date for the beloved chaise that was, unfortunately, just out of her grasp because the only delivery windows were between 8 a.m. and 10 a.m. or 1:30 p.m. to 4:30 p.m.

She thought that all of these times were inconvenient, but opted for a Monday 8 a.m.-10 a.m. delivery window because, unlike her husband, her position is "slightly more flexible" and she had hoped that the delivery company would bring it closer to the 8 a.m. mark instead of 10 a.m. so she could sign for the chaise, put it inside and then hightail to her employer.

And even if they did bring it in closer to the 10 a.m. mark, she could make up the hours by heading into the hospital and just staying a bit later.

Prior to her Monday 8 a.m.-10 a.m. delivery appointment, she received a call from the delivery company that asked her if she was still good for her Thursday 1:30 p.m. to 4:30 p.m. delivery.

Hannah thought this was odd as the company "not only had the incorrect date" but also "the incorrect time."

She said that she was then subjected to an approximately 30-minute back-and-forth discussion with the representative from the delivery company, where she asked if it wouldn't be too much to ask for them to just simply leave the chaise on the front porch as she trusted no one to steal it.

Unfortunately, the business said that they wouldn't be able to just leave the package there, prompting Hannah to ask them if they could deliver the furniture on Tuesday, June 4, which she would have off.

That, according to the business, didn't work either, because they don't know which part of town they're going to be in until the Friday prior.

She basically agreed to figure something out for the Thursday, 1.30 p.m. to 4.30 p.m. time slot, stating that she would figure something out. Hannah expressed guilt and worry over having to put an extra burden on her co-workers during that day since they would have more patients to see as a result of her not being present.

On top of that, she needed to work in double time speed mode in order to get all of her daily tasks completed before her half-day exit, and because parking is such a clusterf---- at the hospital, she has to also trek through "80 degree weather" in order to get back to her car in the middle of the afternoon.

In spite of all these obstacles, Hannah greatly inconvenienced herself throughout the door and managed to have this tall order satisfied, but it didn't seem like the delivery company held up their end of the bargain because as she was walking toward her car, she received a call from someone at the delivery business informing her that he's 10 minutes away.

She was livid, especially because the company gave her a 1.30 p.m.-4.30 p.m. window, but also that they were still supposed to give her a 30-minutes heads up before they were on their way.

Hannah then booked it to her vehicle despite sporting "two bum knees" after arguing with the worker reminding him that the window was between 1.30 p.m. and 4.30 p.m.

As she's "sprinting" home going 67 miles per hour, as she lives 30 minutes away, she receives a call from the dispatcher telling her that the delivery people are already there and they're only going to wait 15 minutes. Hannah looked at her GPS: it read that she's still 22 minutes away from her house.

She told the dispatcher that they "must be kidding" and reiterated that she was informed the window was from 1:30 p.m. to 4:30 p.m. While on her way back home she decided to call her neighbors and ask them if they could come out and sign for the package and let the delivery folks into her library.

She expressed her frustration at how inconvenient the entire delivery system was not just for her but for her neighbors who "missed a meeting" for her.

She then showed off the chaise in her home library, a picturesque, serene little reading haven — a stark contrast to the frustration Hannah expressed in dealing with the delivery company.

Judging from the comments left by other TikTokers who responded to Hannah's video, there were a number of people who expressed a similar level of ire for delivery companies. Some said that there should be legal ramifications for businesses that do this.