"I Make 'Em Wait" — McDonald’s Employee Sparks Debate by Ignoring Drive-Thru Customers Who "Yell Hello" Before She's Ready

Distractify Staff - Author
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Updated Oct. 20 2023, 12:13 p.m. ET

"I Make 'Em Wait" — McDonald’s Worker Ignores Drive-Thru Customers Who "Yell Hello" Before She's Ready
Source: TikTok / iStock

A McDonald's worker sparked debate after claiming she makes some customers wait longer.

"I Make 'Em Wait" — McDonald’s Worker Ignores Drive-Thru Customers Who "Yell Hello" Before She's Ready
Source: TikTok / iStock

A McDonald's worker has sparked debate after claiming that she makes "impatient" customers who pull up to the intercom and immediately yell "hello" wait longer.

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The McDonald's worker claimed that if customers pull up and immediately "yell" in the intercom, she makes them wait longer.

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Source: iStock

TikTok user @maccasworkaddict posted a TikTok in which she can be seem dancing to “Wassup Gway” by Famous Sally & YB. Overlayed on the video is a caption which reads: “You can’t keep ignoring the car just because they screamed hello as soon as they got there.”

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Although she went on to clarify that she only makes them wait if they "yell."

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Source: TikTok

One user commented: "I only say hello as nicely as I can, if I pull up and no one says anything for a few minutes."

To which the TikToker replied: "That’s allowed. If you're waiting ages then you can say something."

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Unsurprisingly, the sarcastic TikTok video caused quite the debate in the comments.

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Source: TikTok

One McDonalds customer wrote: "How about just saying, 'One second, I'll be right with you.' I say hello because I don't know if they know I'm there."

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Others were more supportive of the TikToker's decision.

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Source: TikTok

"I’m a manager and I condone this," one user wrote.

In a follow up comment, the manager explained: "If you read it properly ... it says “screamed”. I’m not aiming at people that are really kind and say hello when they pull up. I'm aiming at rude."

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Apparently the practice is quite common.

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Source: TikTok

"Each time they say hello I make them wait another 10 seconds," one fellow fast food worker claimed.

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One customer service worker said they can tell who's worked retail based on how they interact with the intercom.

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Source: TikTok

"You can tell who has worked in retail and who hasn’t by how they pull up and wait at the speaker," one user added.

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Customers, however, didn't seem to like the practice.

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Source: TikTok

"It's McDonald's," one commenter added. "Not a Texas Roadhouse. People usually go when they're in a Hurry. And I'd say "Hello" because I'm not sure if they know I'm there!"

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Another user labelled the practice as "horrible."

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Source: TikTok

"The level of customer service and work ethic is horrible," one commenter added. "Can you imagine how healthacare workers feel? Karma is real."

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What do you think?

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Source: TikTok

What do you make of the practice? Is the McDonald's worker in the right, or are they wrong?

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