Snapchat Troubleshooting: Solving the Snap Recap Loading Issue

Every year, Snapchat users are gifted a personalized highlight reel of their memories on the app. The feature pulls together Snaps saved to Memories, including everything from major life events to candid everyday moments. The digital recap transforms these memories into a shareable video.

Starting Dec. 17, users on the platform are able to create their own highlight reel — customized to include their specific memories. However, some users experience frustration when their Snap Recap fails to load. If you’re wondering why this is happening and how to fix it, here are the most common reasons and solutions.

Snapchat’s recap highlight is available to every user on the app, but some netizens are having trouble locating or operating the feature. If your Snap Recap isn’t loading, several common issues could be the culprit.

First, an outdated app might be to blame, as Snapchat frequently updates its app to improve performance and introduce features like the Snap Recap. To resolve this, head to the App Store (iOS) or Google Play Store (Android), check for updates, and download the latest version.

Another common issue is a poor internet connection. Since the recap relies on videos and graphics, a weak or unstable connection can hinder its loading. Make sure you’re connected to a strong Wi-Fi or mobile network, and consider restarting your router if needed.

Cache or storage issues can also interfere with your Snap Recap. Snapchat relies on cached data to load content quickly, and a cluttered cache or insufficient storage space might cause problems. To fix this, clear Snapchat’s cache by navigating to your profile, tapping the settings icon, scrolling to "Clear Cache," and confirming the action. Restart the app afterward and try using the recap feature again.

In order to use Snapchat’s recap feature, you have to be a regular user of the app. Snapchat will need to store photos and videos throughout the year, but these elements must be used in the app first. If you didn’t use Snapchat enough during the year, the app might not have enough content to generate a highlight reel for you. However, of the netizens who were able to use the exciting feature, the reviews are mixed.

“Snapchat recap was so weird bc why was there zero sound?!” one person tweeted. While another wrote, “The 2024 Snapchat recap being better than the 2024 Spotify wrapped was not on my 2024 bingo card.”

And of course, there were some users who felt like their Snapchat recap was a reminder of the bad experiences they had in 2024. A user added, “Just looked at my Snapchat recap, and I realized a lot of my 2024 was filled with anger, resentment, and grief for Gaza, my dreams/aspirations, people I lost (to death and life), and now my old self, I didn't spend enough time laughing and living and I hate for me so no more.”